A leap in the right direction for GMP as the force makes outstanding progress in emergency call waiting times.

Friday, 30 September 2022 09:45

By David Murphy

Following a review of the latest data showing the time taken to answer 999 calls, we can confirm that the force is now part of the top ten best performing forces in the country and the overall best performing force of those with an average call volume greater than 30,000 per week.

Chief Superintendent Chris Gibson, said: “Last week our Force Control Centre hit a milestone of answering 999 calls in 1 second, which is a huge improvement from 12 months ago, when it was found that 999 callers were waiting on average 89 seconds for an answer.

“Improvements to the service have been made by introducing a new incident response policy, which allows for better prioritisation of calls and co-ordinating of response. Ultimately, this means getting a faster response to the people who need it most.

“The force also welcomed its largest ever intake of 54 new call handlers earlier this month, significantly increasing the team and giving us the resources to be able to continue to improve. This is an exciting time for the force as we continue to make improvements where needed, ultimately, making the region a safer place for our communities”.

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