Privacy Policy

    So, we want to transparently explain how and why we gather, store, share and use your personal data – as well as outline the controls and choices you have around when and how you choose to share your personal data.

     

    How you can contact us

    By using www.rochvalleyradio.com you agree to be bound to our privacy policy. Should you have any questions about our  privacy policy or wish to make a request regarding your personal data we collect, please contact us via email on info@rochvalleyradio.com

     

    What personal data we collect

    By purchasing products or services from us, registering for one of our events, subscribing to our services, visiting our site or otherwise interacting with us, we will process your personal data in accordance with this privacy policy.

    Information you give us:

    We collect any information you provide to us when you complete forms, or provide us with your details over the phone, for example when you subscribe to our newsletter or contact us via our contact form. This information might include your name, address, email address, phone number, payment information and other information relevant to the service that you’re registering for.

    Information we collect about you:

    We will collect any information contained in any correspondence between you and us via contact forms on websites, and emails or telephone.

    Information we receive from Website Analytics & mailing platforms:

    We collect information about you visiting our website and how you use it. This may include your IP address, geographical location, device information, browser type, referral source, length of visit, operating system, number of page views, which pages you viewed and similar information. This information may be collected by a third party website analytics service provider on our behalf and/or may be collected using cookies. We also use cookies, track delivery and open rates of our emails, the results of which are stored against your email address and profile. For more information on cookies please refer to the cookies paragraph below.

    Information we receive from third parties:

    We may collect information about you from third parties that we work closely with for the purposes of delivering to you the services that you request from. For example, we may engage third parties to assist us with our online event registration systems or payment systems; these entities will collect information directly from you on our behalf.

    Comments:

    When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

    An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

    Media:

    If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

    Cookies:

    Cookies are used for a variety of reasons. We use Cookies to obtain information about the preferences of our Visitors and the services they select.

    You remain entitled to refuse cookies by adjusting your browser settings accordingly. Doing so however may restrict your access to certain areas within our site. Unless you adjust your browser settings to refuse cookies, our system will issue cookies when you log on to our site.

    If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

    If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

    When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

    If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

    Embedded content from other websites:

    Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

    These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

     

    What organisations are collecting your data

    In addition to our direct collection of information, our third party service vendors (such as credit card companies, clearinghouses and banks) who may provide such services as credit, insurance, and escrow services may collect this information from our visitors and authorised customers. We do not control how these third parties use such information, but we do ask them to disclose how they use personal information provided to them from visitors and authorised customers. Some of these third parties may be intermediaries that act solely as links in the distribution chain, and do not store, retain, or use the information given to them.

     

    Why we collect your personal data

    We may use your information for the following purposes, depending on the relationship we have with you. Prior to submitting your personal data to us, we will provide you more specific information where necessary about how we will use your data, and link you to this privacy policy.

    We use personal data to:

    The purpose of this is:

    The applicable legal basis:

    Provide you with information that you have requested from us, in relation to our products, professional services, events and other services we provide (for example online newsletters).

    We will need to use your contact details to keep you updated about the products or services you have indicated you are interested in.

    By specifically requesting information from us, you are consenting to us using your personal data for the purposes of communicating such information to you.

    For general administration and creating accounts. To process and deliver your order. Manage payments, fees and charges. Collect and recover money owed to us.

    We will need to use your details for planning and logistics, to invoice you, to provide you customer service in relation to your orders, and general administration.

    This is in performance of a contract with you and necessary for our legitimate interests (to recover debts due to us). It is our legitimate interest to use your personal data for general administration and logistics of order processing.

    To keep in contact with you about other products or services of ours that may be of interest to you.

    To keep you up to date on our products or services you have previously purchased from us in the past. To analyse the effectiveness of our products and offerings to you.

    It is our legitimate interest to keep you up to date on similar products or services you have used at in the past. Where we rely on legitimate interests in this way, we will always offer an opt out, and unsubscribe option on any marketing information we send you.

    Analyse user traffic to measure use of our websites and improve their content.

    We may use information such as your IP address for analytical purposes of our pages, this could also include improving the content of our websites and services.

    We have identified web analytics as a legitimate interest of our business, that allow us to better meet your needs as a customer.

    To manage and maintain our relationship with you which includes: Notification of changes to our privacy policy and terms & conditions.

    We will need to use your details to inform you of any changes to our privacy policy and our terms & conditions, as and when required.

    It is necessary to comply with a legal obligation to inform you of any changes as part of our contract with you.

     

    Who we share your data with

    Roch Valley Radio do not sell or rent any of your personal information to any third party sources. We may disclose your personal information to third party suppliers who provide services on our behalf for correspondence purposes only.

     

    How we store your data

    Our servers are situated inside the European Economic Area (EEA) and all of the information that we collect about you will be stored on these servers.

    Staff members operating within the EEA who work for or on behalf of us may process this information. Such staff members may, among other things, be involved in the processing of payment personal information, the provision of support services and the delivery of your request(s) for us to provide services.

     

    How long we retain your data and how we protect it

    We will retain your information for as long as is necessary to provide you with the services that you have requested from us, or for as long as the law otherwise permits.

    If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

    For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

    All of our employees are familiar with our security policy and practices. The Personally Identifiable Information of our Visitors and Authorised Customers is only accessible to a limited number of qualified employees who are given a password in order to gain access to the information. We audit our security systems and processes on a regular basis. Sensitive information, such as credit card numbers or social security numbers, is protected by encryption protocols, in place to protect information sent over the Internet.

    We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

    Transmission of information over the internet can be insecure, and although we employ measures to protect your information from unauthorised access we cannot always guarantee the security of information sent over the internet.

    We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

     

    What rights you have in regards to your data

    You have the right to:

    Right of Access – the right to be informed of and request access to the personal data we process about you;

    Right to Rectification – the right to request that we amend or update your personal data where it is inaccurate or incomplete;

    Right to Erasure – the right to request that we delete your personal data;

    Right to Restrict – the right to request that we temporarily or permanently stop processing all or some of your personal data;

    Right to Object – the right, at any time, to object to us processing your personal data on grounds relating to your particular situation; and the right to object to your personal data being processed for direct marketing purposes;

    Right to Data Portability – the right to request a copy of your personal data in electronic format and the right to transmit that personal data for use in another party’s service;

    Right not to be subject to Automated Decision-making – the right to not be subject to a decision based solely on automated decision making, including profiling, where the decision would have a legal effect on you or produce a similarly significant effect.

    To make a request in regards to the personal data we keep about you please submit a request via email to info@nofussit.co.uk.

     

    Website Security

    This site has security measures in place to protect the loss, misuse and alteration of the information under our control. All instances of unauthorised attempted access to our site are logged and investigated. Where necessary, Roch Valley Radio will inform law enforcement agencies or other relevant organisations regarding misconduct.

    In such instances, Roch Valley Radio may disclose personal information if required to do so by law or if it believes that such action is necessary to protect and defend the rights, property or personal safety of Roch Valley Radio and its website, visitors to the website and customers of our Services.

     

    Changes to Privacy Policy

    We will let our visitors and authorised customers know about changes to our privacy policy by posting such changes on our site.

    However, if we are changing our privacy policy in a manner that might cause disclosure of personal information that a visitor or authorised customer has previously requested not be disclosed, we will contact such visitor or authorised customer to allow them to prevent such disclosure.