Complaints

How to complain

Radio Broadcast

Live, entertaining radio always carries some risk. We try to get things right but not all programmes will be to everyone’s taste.  Where we do make mistakes, we try to take appropriate action as quickly as we can. 

Please get in touch with any comments - praise or complaints - and we’ll consider them carefully plus, where appropriate, attempt to rectify things.

If you need to speak to us directly, our weekday office hours phone numbers are above. Should you feel we have not taken the right action regarding a broadcast after contacting us, you may refer the matter to our regulator, Ofcom - however we'd politely ask you give us chance to rectify the issues first.

Editorial

We can look into complaints about items we have published which are in our control. Our team of reporters work towards the Editors’ Code of Practice. We can only deal with complaints which relate to an alleged breach of the standards set out in this Code: www.ipso.co.uk/editors-code-of-practice/   

We can only deal with your complaint if you are:

• Personally and directly affected by an alleged breach of the Code.
• A representative group affected by an alleged breach of the Code, where there is public interest in your complaint.
• A third party seeking to ensure accuracy of published information.

You can submit your complaint to us using the form below.

Alternatively you can submit your complaint in writing to us at the following address:

Address: Complaints, Roch Valley Radio, 2D Crown Business Park, Cowm Top Ln, Rochdale, OL11 2PU

We will acknowledge your complaint by email or in writing within seven calendar days and will normally respond to your complaint with a final decision letter within 21 calendar days. If we uphold your complaint, we will tell you the remedial actions we have taken.